Terms and Conditions

General Terms and Conditions
As of: 04.02.2020

These General Terms and Conditions serve as a service contract between “Das Flughafentaxi Wien” (hereinafter referred to as “Service Provider” or “SP”) and the customer (hereinafter referred to as “Client” or “C”).

1. Scope of Activities

  • “Das Flughafentaxi Wien” is a web platform that arranges transfers to and from Vienna Airport (Schwechat). As such, we are free to engage selected partner companies to perform the transfer.

1.2 Partner Companies

  • Our partner companies, which carry out the transfers, hold the required licenses for this sector. However, the SP is not obligated to check these licenses. If you notice any discrepancies, please report them immediately to: office@gf-flughafentaxi-wien.at

1.3 Duties of Partner Companies

  • Partner companies are responsible for ensuring that the transfer is carried out properly and successfully. This includes professional behavior, punctuality, and compliance with legal traffic and safety regulations.

  • If a partner company is late or fails to arrive due to traffic, safety, or technical reasons, this is considered excused. In such cases, please follow the instructions in our guide:

    • Pickup at the airport

    • Pickup at the residence

2. Payment and Other Costs

  • The agreed transfer must be paid immediately on-site, in the vehicle. Accepted payment methods include standard credit and debit cards (EC cards) as well as cash (EURO).

  • If the Client wishes to pay by card and the payment fails due to insufficient funds, the amount must be paid in cash. The selected payment method at the time of booking must also be adhered to. If cash payment was selected but not possible (e.g., no device in the vehicle), the transfer must be paid in cash.

  • Change must be checked immediately; later complaints will not be accepted.

2.1 Fixed Prices

  • All stated fixed prices are gross and include VAT. Prices are calculated based on the distance (district) from the airport and vehicle size (number of passengers). This price does not change except in cases of rebooking for a different district or vehicle size.

2.3 Insolvency

  • If the transfer cannot be paid by the Client, an invoice will be sent via email. This invoice includes the gross price of the transfer plus a €15 processing fee and is due within 5 business days (without deductions or discounts). If payment is not made within this period, we reserve the right to forward the outstanding amount to a collection agency.

2.4 Other Costs and Surcharges

  • Additional costs may arise as follows:

    • Extreme vehicle contamination: from €50 cleaning fee (depending on level of contamination)

    • Vandalism or other damage caused by Client (inside or outside the vehicle): Reimbursement of the professional repair costs to the Client

    • Delay caused by Client: €5 per 10 minutes of delay. Delay is defined as per point 3

3. Duties of the Client

  • The Client is obliged to use the booked transfer. If the transfer is ignored without prior cancellation, the full price must be paid.

  • The Client must ensure the accuracy of the data provided during online booking.

  • Punctuality is required:

    • Pickup at residence: exactly at the booked time

    • Pickup at airport: within 30 minutes (waiting at baggage claim) from the flight landing time. After this, the Client is considered late. If the waiting time extends due to technical or unforeseen reasons, this must be reported to the chauffeur. In such cases, the extended waiting time is excused and no waiting fees apply.

  • The Client must adhere to the booking details. Changes may be requested, but unannounced modifications (more luggage or passengers than booked, change of district, earlier or later pickup time) are not mandatory for the SP to accept. Rebooking on-site is possible only if a suitable vehicle is available and may involve additional costs and waiting times.

  • Disturbing the chauffeur during the transfer is strictly prohibited.

4. Cancellation

  • A booked transfer can be canceled by the Client at any time. Depending on the timing of cancellation, fees may apply:

    • 50% of total price: Cancellation up to 24 hours before booked time

    • 80% of total price: Cancellation up to 12 hours before booked time

    • 100% of total price: Cancellation less than 12 hours before booked time

5. Multiple Bookings

  • If the Client makes multiple bookings (with SP and/or other providers) for the same transfer, the Client is obliged to use the required transfer(s) and cancel the rest. SP’s cancellation policy (point 4) applies. If no cancellation is made, the transfer will be charged in full, even if not used.

6. Consumption of Alcohol and Tobacco

  • Consumption of alcoholic beverages or tobacco of any kind is strictly prohibited in the vehicles. If ignored, the chauffeur may ask the Client to leave the vehicle. The transfer will be terminated and must be paid in full.

7. Online Booking

  • The only way to book an airport transfer is online. Telephone bookings are not accepted. The transfer is considered confirmed only when the Client receives a confirmation email from SP.

7.1 Confirmation Email

  • The confirmation email confirms receipt of your booking and contains booking details and further pickup information. The Client is informed that the email may arrive in the SPAM or Promotions folder. If not received, please contact: office@gf-flughafentaxi-wien.at

7.2 Personal Data

  • During the booking process, personal data is requested to process the reservation. Data is shared with the partner company only to successfully perform the transfer. The partner company is not allowed to use the data for other purposes or share with third parties. Otherwise, the general privacy policy applies.

8. Changes to the Booking

  • If the Client wishes to change the booking or if it was filled incorrectly, it can be modified via email to office@gf-flughafentaxi-wien.at by 20:00 (Mon–Sun). The Client will then receive a confirmation of the changes.

  • For last-minute changes (up to 8 hours before departure), please call the number provided in the confirmation email. This is especially important for changes regarding district, date, time, or vehicle size. Delayed notifications may prevent rebooking.

9. Flight Delays

  • In the event of flight delays, no further action is required by the Client. SP will adjust the pickup time to the new flight landing time.

10. Technical Issues

  • Any technical issues on the web portal will be resolved by SP as quickly as possible. SP is not liable for any downtime.

11. Miscellaneous

  • Oral or other agreements directly between the Client and the chauffeur without informing SP are strictly prohibited. SP is not liable for any events arising from such agreements. In this case, these general terms do not apply.

11.1 Jurisdiction and Conditions

  • If any of these conditions are invalid, the others remain unaffected. For unspecified conditions, local law applies. Unless otherwise agreed, the place of jurisdiction is Vienna.

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